Refund Policy

Updated October 26, 2026

Scope

This covers paid VelWedding online invitations. An invitation is a digital product, activated as soon as payment succeeds. Nothing here limits your rights under consumer-protection law.

You get a refund for

Being charged twice for the same invitation because of a system error.

A serious problem that stops you using the invitation and that we cannot fix within 7 days of your report.

A payment you did not make. Tell us as soon as you can.

Anything else we consider case by case, in good faith.

No refund for

Changing your mind after activation. The 7-day free trial has every feature, so pay once you are sure.

Postponing or cancelling the wedding, or no longer liking the design after paying.

Problems caused by your or your guests’ devices or browsers.

Requests made more than 30 days after payment.

How to ask

Email [email protected] with the subject "Refund request, [order code]". Include the order code (it starts with TH), payment date, amount, the reason, and a screenshot of the transfer if you have one.

Timing

We reply within 3 business days. Approved refunds reach the account you paid from within 5 to 10 business days, depending on the bank.

Payment mistakes

Paid too little? Send the rest with the same transfer note and it adds up. Paid too much or with the wrong note? Email us with a screenshot and we will sort it out.